TikTok is currently one of the most popular social media platforms. It has 800 million active users currently and remains one of the most commonly downloaded apps. In order to get the most out of TikTok, you need a strong internet connection. When you are using weak internet, you will see a message on TikTok that says “network error” or “no network connection.” So, how can you fix these errors?
Fix your internet connection
In order to have the best experience possible on TikTok and avoid any network errors, you must have strong internet. When you see these “network error” or “no network connection” it’s because TikTok is experiencing a slow connection, is lagging, buffering or disconnecting from the internet. Due to the high volume of videos on TikTok, you are going to need a strong connection to use it properly. When you are watching a video on TikTok, your device is exchanging data with TikTok’s servers. When your internet signal fluctuates or cuts out suddenly, the data is not able to be sent or delivered properly, resulting in a network error.
Check your connection
First, you’ll need to make sure nobody is in the process of streaming anything via Netflix, Hulu or any other streaming device and that nobody is currently downloading anything with the internet. You can then google “internet speed test” and find a website that will test your connection easily and immediately for you. Comcast and AT&T actually offer their own speed-test applications.
You can also check your local network, also called LAN (local area network) for any problems. This can often be a simple fix. If you are using a router, make sure that it is plugged in correctly and not crossing wires with any other device. A simple reboot of the router may be enough to get your connection up and running strong again. If your Wi-Fi Access Point (AP), cable and DSL modem are unplugged, you won’t be able to connect to anything. It’s a simple solution but is often the problem.
Also, remember that if you change your AP’s user-authentication password, you’ll need to update it on all devices in order for it to work correctly. If you’ve done all of these steps and you are still seeing a TikTok network error, it may be time to call your internet service provider to see if there is a deeper issue.
Fix network issues
Here is another method to try and fix the TikTok network errors using a mobile device.
- Close the TikTok app and turn your device on “Airplane Mode” for 10 seconds, then turn it off and see if the issue has been resolved.
- If that does not fix the network issue, go to your device’s “Mobile Settings” and click on “App Manager”, search for TikTok and open it.
- Choose “Force Stop” and then go to “Permission” to allow network permission if it is turned off.
- Next go to “Data Usage” and turn on both “Mobile and Wi-Fi.”
- Finally, click “Clear Cache.” If that is not an option on your device, you will have to click “Clear Data”. Remember that this will remove all app data.
- If these steps still don’t solve the problem, it might be an issue with your mobile network speed. You can do the speed test that we talked about earlier and if it is a slow speed, take your device into the retailer.
TikTok errors due to restrictions
TikTok is constantly making headlines due to privacy concerns by a lot of governments. India is the latest country to ban the app and President Donald Trump has also said that he plans to ban the app in the United States for security and privacy concerns. So, if you are in a country that has banned TikTok, you will likely see a network error when trying to use the app.
Other places can ban TikTok too like schools, universities, churches, internet service providers and companies.
You will also see network errors on TikTok if the app has blocked your account. In the event of this, you must contact TikTok customer service to try and see why your account was blocked and see if it is possible that they will unblock the account.
Learn more about TikTok errors and other topics at TechDescribed.