Twitch is a live video streaming platform that is owned by Amazon. Twitch has been an extremely popular platform since 2012 and to this day it continues to be the top streaming platform for gamers of all kinds. Unfortunately, like most technical services, there are some common errors that happen when using Twitch. One of them is when the entire streaming window goes to black and stays that way. When the screen is black, users are still able to chat and see user profiles but they are unable to see the streaming video. The good news is, there are a few ways to fix this common Twitch error.
What causes the black screen error in Twitch?
Twitch streams live video, meaning it works very closely with the computer’s network and the video architecture of the computer. Some of the reasons why the screen goes black in Twitch include:
- DNS Settings: The DNS settings may not be working correctly and the application could fail to fix the DNS query.
- IP Settings: Your IP address settings may not be configured properly leading to network issues.
- Hardware acceleration: This is known to clash with a variety of websites and applications despite the fact that it is meant to improve, not hinder, performance.
- Browser problems: Your internet browser may have a bad cache or corrupt browsing data. Typically, all it takes to resolve this issue is refreshing the browser.
- Server issues: Another possible reason why Twitch is down is due to technical issues on their end. If this is the case, there is not anything you can do except wait for Twitch to fix the problem.
Fix #1: Settting DNS
Every website and applications use the Domain Name System (DNS) to resolve website names and other addresses in their operations. The Domain Name System address is typically used as the default one that is provided by your internet service provider. If Twitch can’t fulfill the requests correctly, you may experience the black screen. Here is how you can set Google’s DNS as your DNS server:
- Press Windows + R, then type “control panel” in the dialogue box. Press Enter.
- Once the control panel opens, click on the sub-heading that says Network and Internet.
- Select Network and Sharing Center from the next window that you are taken to
- This is where you will find the network that you are connected to. Click on the network via Connections.
- Now click on Properties near the bottom of the small window that pops up.
- Double-click on the Internet Protocol Version 4 (TCP/IPv4), this will allow you to change the DNS server.
- Click on “Use the following DNS server addresses.” This will allow you to edit the dialogue boxes. Set the values like this:
Preferred DNS server: 126.96.36.199
Alternate DNS server: 188.8.131.52
- Press OK to save the changes and exit the screen.
- Restart your computer to see if the problem has been fixed.
Fix #2: Turning off hardware acceleration
Hardware acceleration is a very common module that is used to enhance the performance of applications and videos in browsers and computers. Hardware acceleration uses the computer’s hardware rather than software rendering, this improves the load on the operating system. But, this feature does not always play well with other modules. What you can do to try and fix the problem is try disabling it.
- Open Google Chrome, click on the Menu icon (three dots) that is at the top right side of the screen.
- Click Settings on the drop-down menu.
- Once you are in Settings, go to the very end and click Advanced.
- Next, go to System. Then uncheck the option that says Use hardware acceleration when available.
- Relaunch your browser in order to implement the changes.
- Once your browser has been relaunched, check to see if Twitch is working again with no black screen.
Fix #3: Resetting the network configurations
Improper network configurations are a common reason why Twitch does not connect properly to the streaming servers. This can be fixed pretty easily by resetting the network and DNS configurations on your computer. To do that:
- Press Windows + R, then type “command prompt” in the dialogue box, right-click on the application and choose “Run as administrator.”
- Once you are in the elevated command prompt, you will need to execute the following commands, one after the other:
- Restart your computer after you do the above steps and check to see if that fixed the problem.
Fix #4: Checking the router and browser
The “black screen of death” can be an extremely annoying error when you are trying to game with Twitch. Use this article as a guide to fix the black screen and get back to optimal game play. Good luck!
Check out our other tips, tricks and reviews at TechDescribed.com.