Google Pixel Black Screen During Calls: Unresponsive Pixel Screen

How to fix Google Pixel Black Screen During Calls: I own a Google Pixel 2 XL and I have been using it for around 6-7 months. Google Pixel phones are known for their best cameras. Their image processing software takes its images to a next level. Till date, Google Pixel phones are the best camera phones available in the market. Apart from the camera, I really liked the build quality, performance, and usability of my Google Pixel 2 XL. The only thing I hate about Google Pixel is that its accessories are extremely hard to find. Be it the cases, screen protectors, or its charger, you will have a very hard time finding it.

Google Pixel Black Screen During Calls

Just like another day, I called my friend today but he was not picking the phone. So, I thought of ending the call after a few rings. But I noted an extremely peculiar activity. As I was on an ongoing call, my Google Pixel’s screen went black and unresponsive. I tried tapping on the screen a few times and pressing the power and volume buttons but nothing helped. Once the call ended automatically after a few seconds, my screen started to appear. Initially, I thought it was a mere glitch and ignored it altogether. However, this issue continued for every call I made.

If you are also facing the Google Pixel Black Screen during calls issue, you very well know how much irritating it is. Different users across the world the facing different issues. Few of them are:

  • When on a call, you cannot end your call by yourself as your phone’s screen is unresponsive and black.
  • You cannot turn on the speaker.
  • It is not possible to use keypads while on a call. So, it is almost impossible to talk to any customer care as most of them require user inputs through phone’s keypad.

What Causes Google Pixel Black Screen During Calls?

Now you must be wondering the root cause that makes the Google Pixel’s screen go black and unresponsive. Well, the answer is extremely straight forward and logical. It’s the proximity sensor on your device which when stops working properly makes your Pixel’s screen go black and unresponsive while on a call.

So, it is utmost important for the proximity sensor to work properly to avoid such issues. Now the next question would be – why does proximity sensor stop working? The answer to this question is also simple and straight forward but we will look into it in the next section that describes all the methods to fix Google Pixel Black Screen During Calls issue.

How to fix Google Pixel Black Screen During Calls

This section addresses the issue of Google Pixel Black Screen during calls. Here, You will get all you need to get rid of this issue once and for all. Since I too was facing the exact same issue, I actually know how it feels to have an unresponsive screen in a premium flagship phone. Let us get started now.

Method 1: Restart your Phone

The first thing you must do to avoid this issue is to restart your phone. This is an extremely simple and quick method to fix this issue. Though this may look vague but it really works. So, simply follow the steps given below to fix Google Pixel Black Screen issue:

  • Restart your Google Pixel device.
  • Try making a phone call to your friend.
  • Check if the screen is still unresponsive or working properly.

This method actually solves this problem for a lot of users. However, if this trick doesn’t help you, then simply implement the next method. This would surely help you in eliminating the black screen issue.

Method 2: Clean the Proximity Sensor

Many a times, dirt gets accumulated in different parts of our phone, especially near speakers and proximity sensors. If you are not aware of where exactly the proximity sensor is located, then simply look at the screenshot given below.

Google Pixel Black Screen During Calls
Location of Proximity Sensor

Now take a clean, dry, and soft cloth. Gently clean the front portion of your phone, especially at the top left where proximity sensor is located. Make sure you are not pressing it too hard. Be gentle and use only soft and dry cloth. Once you are done, restart your phone and check if the issue still persists. Ideally, it should work properly now.

If this method also didn’t work for you, then it is surely related to the tempered glass or the screen protector you are using. To fix this, please go to the next section.

Method 3: Remove Tempered Glass or Screen Protector

If you are using a thick screen protector or tempered glass, then it highly impacts the proximity sensor. Thick covering on your screen makes the proximity sensor to malfunction. So, better try removing the covering and then you should be good to go.

Also, please make sure you are not using too thick tempered glass. Sometimes, dust also gets inside the glass which also makes the sensor to not work properly.

So, these were the few methods that you can use to eliminate this issue of unresponsive black screen in Google Pixel phones. Hope you liked this article on How to fix Google Pixel Black Screen During Phone Calls. If you are stuck at some point and need any guidance related to this issue, feel free to reach out to us through the comments section which is placed right below this post. We will try to resolve your query at the earliest. Please let us know which method worked for you to resolve this issue. Thanks.

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